Introduction

When placing an order, customers can track its whole process by checking the order status in “My Account”. (Customers can also be notified by email if this status value changes in the Orders section.) This section provides you with varied choices of statuses and enabling them or not depends on you.
For the downloadable/gift certificate product, store owners can set in what status the product is available to customers. You can also set in what status customer can apply for a return request.

Order Status

Figure 1 shows the Order Status listing page under the admin>Definitions>Order Status section.
TomatoCart offers eight order statuses for your consideration.

1. Pending: You have not confirmed the order submission.
2. Processing: You have confirmed the order, and started preparing for it.
3. Preparing: You maybe have been preparing for the submission from the customer.
4. Paid/ Partly Paid: The order has been paid/partly paid.
5. Delivered/Partly Delivered: The products in the order have been delivered/partly delivered.
6. Cancelled: The order has been cancelled due to a certain reason.

Regardless of different circumstances, the “green light” refers that the order status is activated by customers in the store front.

1. Public Status
   You can enable or disable the eight order statuses. If enabling, customer can see the order status in store front.
2. Downloads Status
   It is used to configure that in what status the downloadable products can be downloaded by customers.
3. Return Status
   It is used to set that in what status customers can apply for a return request. As Figure 1 sets, the customer in the store can apply for a return quest when the order is under paid or delivered.
4. Gift Certificates Status
   It is used to configure that in what status the gift certificate products can be available to customers.

• Edit/Add an order status
  Figure 2 shows the Preparing listing page under the admin>Definitions> Order Status>Preparing edit section.
  
  
  Figure 2 Preparing edit listing page

1. Define the Name.
2. Status could be set as default or not for the initial status.
3. Check a box to enable the status.
4. When done, click “Save” to implement the action.

• Delete an order status
• Refresh the present page
• Turn pages and customize display number of each page

Unfamiliar with operations, or functions of a button? See Common Button Operations.